Verizon Business Launches AI-Driven Assistant for Small Business Customer Service
Verizon Business has rolled out Verizon Business Assistant, a new AI-driven tool designed to boost small business customer service. This innovative solution automates customer interactions via text messaging, providing instant responses around the clock.
Verizon Business Assistant uses SMS and MMS to engage customers, offering automated responses to common queries. It learns from each interaction, building a knowledge base over time to improve response accuracy. When faced with complex inquiries, the tool seamlessly transfers the conversation to a live employee.
The tool also provides business owners with valuable insights into customer interactions and trends through an intuitive dashboard. This data helps businesses understand their customers better and adapt their services accordingly. By automating responses, Verizon Business Assistant allows businesses to serve more customers efficiently, saving time and resources.
Verizon Business Assistant, powered by generative AI, is set to revolutionize small business customer service. By automating text messaging responses and providing insights, it helps businesses work smarter, serve customers better, and grow more efficiently.
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