Ozon's new return goods policies to undergo examination by Federal Antimonopoly Service
In a significant shift, the Ozon marketplace has announced new return rules effective from October 1, 2025. The changes, reported by TASS, citing the press service of the Federal Antimonopoly Service (FAS) of Russia, aim to streamline operations and reduce costs.
Under the new rules, sellers will no longer have the option to choose the storage location for goods returned or canceled by buyers for reasons unrelated to damage. Instead, these items will be sent to Ozon's warehouses for subsequent resale. However, there are exceptions for jewelry, custom-made products, and goods that the marketplace cannot store in its warehouses.
The FAS is currently examining these new return rules to ensure compliance with antitrust legislation. If any violations are found, the FAS has stated that it will take antitrust enforcement measures.
The Federal Antimonopoly Service's scrutiny of the new return rules is not unexpected, given the previous warnings issued to Russians about the potential increase in the cost of large-sized goods. The FAS has been vigilant in monitoring market practices to maintain fair competition.
Ozon has explained the changes in return rules as a way to save time and reduce operational costs. In a positive development for consumers, the press service of Ozon announced that the increase in logistics tariffs will not affect goods costing less than 300 rubles and with a volume of less than 3 litres.
These changes mark a significant step in the evolution of the Ozon marketplace, reflecting the company's ongoing efforts to improve its operations and provide a seamless shopping experience for its customers. As always, the FAS will continue to monitor the market to ensure that these changes do not infringe upon consumer rights or violate antitrust legislation.
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