Leader of the Group: Performing Duties
In the bustling energy transition region of Dithmarschen and Steinburg, a unique opportunity has arisen for a dedicated professional to join the 550-strong team at Sparkasse Westholstein. As a Group Leader in Service, the successful candidate will play a pivotal role in shaping the future of this esteemed financial institution, which is a member of the successful S-Finance Group.
The role requires strong leadership and team management skills, as the Group Leader will oversee and lead a team of customer service specialists or bank clerks, ensuring high-quality service delivery to clients. Operational oversight is also essential, with the Group Leader managing daily operations within the assigned service area, including customer interactions, transaction processing, and service standards.
Process optimization is another key responsibility, with the Group Leader expected to identify and implement improvements in service processes to enhance efficiency and customer satisfaction. In addition, the Group Leader will act as a point of escalation for complex customer inquiries or issues, maintaining and building strong client relationships.
Compliance and risk management are also crucial aspects of the role. The Group Leader must ensure that all banking operations comply with internal policies and regulatory requirements. Training and development are also essential, with the Group Leader supporting the professional development of team members through coaching, training, and performance evaluations.
To be considered for the role, candidates should possess a completed vocational training focused on banking or a comparable qualification, advanced theoretical qualifications, or several years of professional experience in a comparable field. Ideally, the candidate will have initial experience in personnel scheduling and personnel management.
The ideal candidate will also demonstrate strong leadership skills, excellent verbal and written communication skills in German (and ideally English), a high level of service orientation and commitment to customer satisfaction, and analytical and problem-solving skills. Knowledge of banking regulations and compliance standards in Germany, familiarity with banking software and digital tools, reliability, and flexibility are also essential.
As a permanent, full-time group leader position, the role offers long-term development prospects with a secure job and support for individual career planning. The job provides a modern working environment, promoting the "du" culture, business casual dress, and celebrating company events.
The successful candidate will enjoy a range of benefits, including 32 vacation days per year, time off on Christmas Eve and New Year's Eve, and an afternoon off for one's birthday. Overtime can be balanced with free time. Additional benefits include a free premium checking account, health budget, discounted job ticket, EGYM Wellpass membership, company health insurance, and bicycle leasing.
The Group Leader will be responsible for deploying service staff, further developing processes, and giving service a strong voice internally. They will be responsible for the efficient scheduling of all service employees, leading the service department in line with the private customer strategy, and controlling internal work processes.
Strong customer relationships and a strong product portfolio that offers "more than that" are the driving force behind the Sparkasse's activities. The Group Leader will take responsibility for constructive and process-related questions, take the multi-channel strategy into account, and contribute to productive cooperation with other specialist departments and external service providers.
The Sparkasse is committed to continuously driving innovations around the topic of finance and has been a reliable partner for employees and customers for over 200 years. The Group Leader role requires a passion for service and a desire to inspire customers with the team.
For the most accurate and up-to-date information, consulting the official Sparkasse Westholstein careers page or contacting their HR department directly is recommended. Applications are currently being accepted for this exciting opportunity.
The Group Leader in Service, as a vital member of the Sparkasse Westholstein team, will play a significant role in shaping the business and careers of many, leveraging their leadership skills to lead a team focused on health - customer service - and ensure efficiency in finance operations. This role, offering long-term development prospects, also entails embodying the Sparkasse values by fostering strong customer relationships and continuously driving innovation, particularly in the financial sector, while adhering to regulatory requirements and maintaining exceptional service delivery standards.
