Dubai's Electricity and Water Authority (DEWA) Processes More Than 7.2 Million Digital Transactions in First Half of 2025, Boasting 99.5% Digital Adoption Rate

Dubai's Electricity and Water Authority (DEWA) Processes More Than 7.2 Million Digital Transactions in First Half of 2025, Boasting 99.5% Digital Adoption Rate

DEWA's Digital Transformation Achievements in 2025

Dubai Electricity and Water Authority (DEWA) has made remarkable strides in its digital transformation journey in 2025. The organisation has focused on AI integration, reducing carbon footprint, and promoting green digital solutions.

In the first half of 2025, DEWA recorded an impressive 7.2 million digital transactions across various platforms, achieving a digital service adoption rate of 99.5%. These transactions were made through DEWA's smart app, website, partner-supported channels, and other digital platforms[1][2].

DEWA's digital services are built on a secure and sustainable infrastructure, with its data centres powered by clean energy[3]. The authority has completed 100 integration projects with 65 public and private sector organisations, enhancing digital service delivery and collaboration[1][2].

One of DEWA's key initiatives is the integration of its AI-powered virtual assistant, Rammas, with ChatGPT. Rammas is now accessible via multiple platforms including DEWA's website, app, WhatsApp, Facebook, Google Home, Alexa, and service robots, making customer service more efficient and accessible[4].

The upcoming WETEX 2025 exhibition, organised by DEWA, will highlight AI’s transformative role in digital transformation and service delivery. The event will showcase cutting-edge AI solutions from local and international firms aimed at increasing efficiency, automating tasks, anticipating customer needs, and supporting data-driven decision-making[5].

His Excellency Saeed Mohammed Al Tayer, the MD & CEO of DEWA, continues to reaffirm DEWA's commitment to enhancing digital services and promoting sustainability[6]. DEWA's digital services are part of its commitment to promoting sustainability through green digital solutions.

In addition, DEWA has reported that 1.1 million transactions were made via its website, and 3.5 million transactions were made through partner-supported channels[1]. The authority is working towards integrating more AI-powered innovations to further improve its digital services[7].

DEWA's digital transformation excellence was recognised by the '3G Championship Award for Digital Transformation 2025,' underscoring its leadership in harnessing innovative technologies for smart and sustainable services[8].

In summary, DEWA's latest updates demonstrate a strategic push towards AI-enhanced digital infrastructure, extensive digital service adoption, collaborative projects for system integration, and focused initiatives at WETEX 2025 to promote green digital innovation and carbon footprint reduction efforts[1][2][3][4][5][6][7][8].

[1] DEWA Press Release, "DEWA Achieves 7.2 Million Digital Transactions in the First Half of 2025," link, accessed 12 July 2025. [2] DEWA Press Release, "DEWA Completes 100 Integration Projects with 65 Government and Private Organisations," link, accessed 12 July 2025. [3] DEWA Press Release, "DEWA's Digital Channels Operate from Green Data Centres Powered by Clean Energy," link, accessed 12 July 2025. [4] DEWA Press Release, "Rammas, DEWA's AI-Powered Virtual Assistant, Now Integrated with ChatGPT," link, accessed 12 July 2025. [5] DEWA Press Release, "WETEX 2025 to Showcase AI's Role in Digital Transformation and Service Delivery," link, accessed 12 July 2025. [6] DEWA Press Release, "His Excellency Saeed Mohammed Al Tayer Reaffirms DEWA's Commitment to Enhancing Digital Services," link, accessed 12 July 2025. [7] DEWA Press Release, "DEWA Working Towards Integrating More AI-Powered Innovations," link, accessed 12 July 2025. [8] DEWA Press Release, "DEWA Wins 3G Championship Award for Digital Transformation 2025," link, accessed 12 July 2025.

1. DEWA's digital transformation in 2025 has been marked by the integration of artificial intelligence (AI) across various platforms, with Rammas, the AI-powered virtual assistant, now accessible on multiple platforms.
2. The authority's commitment to sustainability is demonstrated by the use of clean energy to power their data centers, reducing the carbon footprint of digital services.
3. The finance sector and other industries have collaborated with DEWA, integrating 100 projects together, enhancing digital service delivery and fostering collaboration.
4. Future plans include the inclusion of more AI-powered innovations to ensure continuous improvement in digital services, as highlighted at the upcoming WETEX 2025 exhibition.

Read also: