Citizens may lodge their concerns directly with the chief of the State Police.
In a bid to promote transparency, accountability, and combat corruption within its tax and customs agencies, the Ministry of Finance of Kazakhstan has introduced a novel initiative known as the "red button" system. This system allows users, including employees and taxpayers, to report unethical behaviour or irregularities anonymously, aiming to create a more open and efficient tax administration.
The "red button" system is now operational in all state revenue agencies across Kazakhstan, following its successful implementation at customs posts and clearance centers since April this year. The system provides a direct channel for whistleblowers or clients to report corruption attempts or service abuses, serving as a deterrent against corrupt practices due to the knowledge that misconduct can be reported quickly and anonymously.
This digital tool is designed to improve the efficiency of reporting and addressing issues, with a user-friendly application form that can be completed in a short amount of time. The State Revenue Committee has promised prompt review of each application submitted through the "red button" system and pledged to take appropriate response measures for each case reported.
The "red button" system's implementation is part of wider administrative reforms aiming to modernize tax collection and reduce opportunities for bribery and extortion in Kazakhstan. While specific data or evaluation reports from Kazakhstan's state revenue agencies are currently unavailable, similar systems internationally have contributed positively to reducing corruption and improving public service integrity when properly implemented and supported by strong institutional follow-through.
The "red button" system is more than just a reporting mechanism; it is a prompt response mechanism for issues in obtaining tax services, providing taxpayers with the ability to directly report their problems to the chairman of the State Revenue Committee by scanning a QR code using the "red button" system. The system remains an anti-corruption tool aimed at preventing abuses, dishonest, or inappropriate behaviour by employees.
In summary, the "red button" system is a significant step towards enhancing transparency and accountability in Kazakhstan's revenue agencies, offering a valuable tool in the ongoing fight against corruption and inefficiencies in tax and customs services. For those seeking detailed, up-to-date statistics or evaluation reports on Kazakhstan’s "red button" system, specialized government or donor agency reports would be the best sources.
The "red button" system, operational nationwide in Kazakhstan's state revenue agencies, enables users to report corruption attempts or service abuses, serving as a finance-oriented tool against corrupt practices. This digital tool also provides a direct channel for taxpayers to report problems with obtaining tax services, further highlighting its role in improving financial transparency and combating corruption.
