Challenges Facing Pensioners in Kazakhstan: An Overview of Citizens' Concerns
In Kazakhstan, managing your pension account involves a specific set of procedures, and it's essential to follow the official channels for secure and accurate access. Here's a guide to help you regain access to your pension account, should you ever lose your password or registered phone number.
Firstly, visit the official government e-services portal for pensions in Kazakhstan, egov.kz. This platform offers online access to pension services, including viewing pension account information and documents related to pension contributions and benefits.
Upon reaching the pension provision page on egov.kz, look for the "Personal Account" or "Log in or sign up" options. These can help you recover your lost password or re-register your account, typically requiring identity verification.
If online recovery proves challenging, don't hesitate to contact the single contact center provided by the Pension Fund or Government for Citizens service. This call is free, and they can assist with restoring access, resetting passwords, or updating contact information such as your phone number.
For those who find it impossible to regain access online, a visit to a local ENPF or government service centre in person is the next best option. Remember to bring a valid ID to verify your identity and request reactivation or reset of your ENPF online account.
It's crucial to avoid relying on unrelated finance or banking apps tied to other institutions (such as UBL Funds, Halyk Bank, or others) for accessing the national pension account. These apps serve different purposes and do not provide direct access to ENPF account information.
When it comes to making pension contributions, contributors in Kazakhstan, according to current pension legislation, should do so through their employer. It's important to note that pension savings cannot be recovered for debts of the contributor or recipient, as stated in Article 98 of the Law of the Republic of Kazakhstan "On Enforcement Proceedings and the Status of Bailiffs."
Lastly, it's worth mentioning that only individual entrepreneurs, private notaries, private bailiffs, lawyers, professional mediators, individuals receiving income under civil law contracts, single consolidated payment payers can independently top up their individual pension account formed from mandatory pension contributions. In the event of a deceased relative, only these categories can receive the pension.
In summary, your primary and secure path to regain access to your pension account is through the official Kazakhstan government e-services website (egov.kz) or by contacting the ENPF support center for assistance in verifying your identity and resetting your login credentials. Online personal account systems typically require verification via your registered phone or other identification, so recovering or updating your contact details with the fund is essential before online access can be restored.
Managing personal-finance matters, such as your pension account, in Kazakhstan necessitates following the official government channels for secure access. To regain access to your pension account online, you can visit egov.kz, the official government e-services portal for pensions, where you can recover your lost password or re-register your account.
For business-related issues with regaining access to your pension account, the single contact center provided by the Pension Fund or Government for Citizens service can assist with restoring access, resetting passwords, or updating contact information, such as your phone number.
