Audi India introduces lengthy extended warranty of ten years and Roadside Assistance plan that lasts for fifteen years.
In a move to elevate the post-sale ownership experience, Audi India has made significant strides in its service offerings. The focus is on reliability and customer assurance over longer ownership cycles.
One of the key initiatives is the upgraded Audi Roadside Assistance (RSA) program. Now, Audi buyers and, under certain conditions, existing customers can avail of this service. The program offers 24/7 emergency support on Indian national and state highways, as well as other roads within the mainland.
The enhanced RSA program includes a process for service requests via WhatsApp and email communications from dealers. In addition, it offers a range of services such as towing, lockout service, battery jump-start, fuel delivery, and flat tire assistance. Moreover, in cases taking over 72 hours for repairs and the vehicle is more than 100 km from the owner's home base, the program includes accommodation or travel assistance.
Audi's extended warranty programs also see an upgrade, providing additional mechanical and electrical coverage after the original factory warranty expires. These programs are available for new and used Audi vehicles, with plans protecting against sudden and unexpected failures of covered parts. Audi offers multiple coverage levels, including Essentials, Standard, and Plus, offering comprehensive protection.
The extended warranty typically offers 12 months of coverage per purchased extension, with the ability to upgrade to multi-year coverage. Coverage is based on mechanical and electrical components, subject to terms, and ranges from named components to all-component coverage. It excludes damage from neglect or misuse and typically requires maintenance per Audi's recommendations for coverage validity.
Pricing for the extended warranty starts from about ₹3,999 to ₹8,000, depending on the vehicle's age and the duration of coverage selected. It's essential to note that new vehicles come with a 3-year/60,000-mile factory warranty and can be upgraded to extended warranties at purchase.
These initiatives are part of Audi's broader strategy to adapt to the evolving automotive landscape. This includes updates on upcoming cars in India, electric vehicles, and cutting-edge technology. The company continues to prioritise customer satisfaction and peace of mind, ensuring a seamless ownership experience for its customers.
- To enhance their lifestyle, Audi customers now have access to 24/7 emergency support through the upgraded Audi Roadside Assistance (RSA) program, which extends to Indian national and state highways, as well as other roads within the mainland.
- In addition to roadside assistance, Audi's extended warranty programs provide additional mechanical and electrical coverage for both new and used vehicles, with plans designed to offer comprehensive protection against sudden and unexpected failures of covered parts.
- As part of their broader strategy to adapt to the evolving automotive industry, Audi also offers updates on upcoming cars, electric vehicles, and cutting-edge technology to prioritize customer satisfaction and ensure a seamless ownership experience.
